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Thai Rent A Car Thailand Rental Terms for travel between 21-Nov-2014 and 31-Dec-2024

Note for our Chinese customer: They can now use their ALIPAY app to pay the car rental cost and etc. to all our airport counters and downtown offices.

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.

Credit Cards:
Credit card must be supplied at time of vehicle pick up in the main renter's name only. The renter's name must match the name on the card and the signature on the back of the card must match the name imprinted on the card. Credit cards honoured in Thailand are American Express, MasterCard, Visa & Union Pay.

Deposit amount:
Deposit amount from customer's credit card as guarantee at 5,000 Baht all car group for Standard Fleet categories: EBAR, MCAR, CPMR, ECAR, CCAR, FCAR, IDAH & FFAR Car and 20,000 Baht all cargroup for Luxury Fleetcategories: PCAR, LDAR, XDAR and LVAR

This bond will be taken on arrival by preauthorizing any of the following major international credit cards: American Express, Visa, MasterCard. This amount will be released in full on return of the vehicle providing it has a full fuel tank, and there is no damage or loss to the vehicle.

Excess/Deductible (Non-tax Charge):
The car is fully insured in case of non recoverable damaged the excess of 4,280 Baht applied for vehicles group CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, FFAR and 10,700 Baht for vehicles group IDAH, PCAR, LDAR, XDAR, LVAR

No Show and Cancellation Policy:
In the event of cancellation the initial deposit paid remains non-refundable.
If cancelled up to 4 days prior to vehicle pick up, no cancellation fee will be charged. If cancelled later or in case of No-Show, cancellation fee equal to 50% of the full cost will be charged.

Rental Qualifications and Requirements:
* The renter must have a valid driving license.    
* The renter must meet the minimum/maximum age requirements
* Passport       
* Valid Credit      
* Deposit amount from customer's credit card as a security deposit

Rates Include: First Class Insurance, Loss Damage Waiver, Theft Protection, Third Party Insurance, Personal Accident Insurance, Unlimited Mileage and Government Tax (Value Added Tax 7%)
Rates Exclude:Fuel and Optional items

Accessories:
Baby seats
Baby seats suitable for children six months to three years are available at all locations and must be pre-booked at the time of reservation. The seats will be charged at Baht 100 per day to a maximum of Baht 1,500 per month. Baby capsules for infants under six months are not available.

Portable GPS Navigators 
The Nuvi Portable GPS Navigators are available at all locations and should be pre-booked at the time of reservation. The Navigator will be charged at Baht 200 per day to a maximum of Baht 3,000 per month. 

Super LDW To reduce the excess of 4,280 or 10,700 Baht to nil
Super LDW will be available at Baht 200 per day to a maximum of Baht 3,000 per month per rental for car group CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, FFAR
Super LDW will be available at Baht 500 per day to a maximum of Baht 10,000 per month per rental for car group IDAH, PCAR, LDAR, XDAR, LVAR

Additional drivers policy:
There are up to 3 additional drivers and no extra charges for additional drivers, however, the additional driver's name must be provided on time of rental otherwise no insurance coverage applies to the booking. Additional Drivers are required to be at least 21 years of age and must show a valid driving licence at time of rental.

After Hours:
After hours Pick up and Return are available for all confirmed reservations both on airport and off-airport locations with no additional charges. Definite Pick up and Return time must be provided at the time of reservation.

Age requirements:
Drivers are required to be at least 21 years of age, and there are no age surcharges or maximum age limitations. All renters must have a valid driving licence.

Airport Procedure:
Thai Rent A Car guarantees to meet all bookings, provided flight details have been provided. No additional fees apply for renters picking up or returning cars at the airports, except airport car parking fee.

Authorized Driving Areas:
Thai Rent A Car permits renters to drive the vehicle only within the Kingdom of Thailand and no vehicles are permitted to leave the Kingdom of Thailand. No cross border travel allowed. No International one-way rentals are permitted. Failure to comply with this requirement will void all insurance coverage. In addition the vehicle can be taken on a ferry to the island of the Kingdom of Thailand.

Auxiliary Equipment:
Trailers, boats, disabled equipment and chains cannot be attached to a Thai Rent A Car vehicle except when provided by Thai Rent A Car.

Compulsory insurance coverage and Loss Damage Waiver (LDW):
Thai Rent A Car rental includes a compulsory insurance coverage required by law and each of their own insurance coverage with Loss Damage Waiver (LDW) with a deductible of THB 4,280/10700 and benefits as follow:
1. Damage to the car or any part of the car in case of collision
2. Windshields and windows from collision and broken from a person
3. Rear view mirror from collision and theft
4. Every part under insurance policy
5. Antenna broken from collision and lost from theft
6. Tires involved in collision
7. Damage caused from collision

Currency Conversion:
The exchange rates of paying in full or balance on arrival will be calculated on the vehicle pick up date. The currency conversion website www.oanda.com will be referenced.

Delivery & Collection:
No additional fees for Delivery and Collection the rental cars at the airports of Thai Rent A Car's Location. Delivery and Collection from hotels are on request and for free if within city limits of the station concerned. Free delivery and pick up within 15 kilometers of all locations. Otherwise, a charge of 300 Baht per way and 500 Baht per rental for Delivery & Collection will be applied.

Fuel Policies / Charges
All rental vehicles are supplied with a full tank of fuel and must be returned full. Fuel cannot be pre-purchased and a charge will apply for the amount of fuel missing at the end of rental. The amount charge of fuel missing will be based on a market competitive price and the car model rented.

Grace period:
59 mins

Roadside Emergency Call:
Upon calling, agents will ensure appropriate assistance is arranged by the quickest means to meet the customer's requirements. Thai and English speakers are available 24 hours per day. Please note that puncture repairs, lock outs, and out of fuel calls will be charged to the renter at the time of service.

Insurances available: 
Motor Vehicle Insurance has partnered with Dhipaya Insurance Public Company Limited to provide insurance protection. Daily rental rates include vehicle insurance and third party liability, including property cover, and Loss Damage Waiver (LDW). Please note that an excess applies to all rentals. If a customer is involved in an accident that cannot be recovered from a third party or there is a loss, they will need to pay a Baht 4,280 excess. Insurance coverage in subject to the terms and conditions of the rental agreement, but follows generally accepted international standards. Detailed below are the covers of international standard Insurance Protection available in Thailand.

Compulsory Third Party (CTP) Insurance - Included in all Rates
The Road Protection Act provides limited injury and death cover to anyone injured or killed in an accident. Liability for bodily injury or death of any third person caused by accident is covered up to Baht 2 million per person or not exceeding Baht 10 million per accident.

Loss Damage Waiver (LDW) - Included in Net Rates
LDW provides comprehensive coverage to the renter for own vehicle damage, as well as liability protection against third party injury, death or vehicle and property damage. This coverage limits the renters responsibility to a maximum of Baht 4,280 in the event of loss or damage to the rented vehicle where recovery cannot be made from a third party, subject to the renters compliance with the Rental Agreement. In other words, the maximum exposure that a renter will have in the event of non-recoverable loss or damage is Baht 4,280, providing the Details of Use Restrictions in the Rental Agreement are not contravened. If Use Restrictions are contravened, the LDW is void.  All claims shall be determined by the courts in the Kingdom of Thailand.

Maximum rental period:
No maximum rental limitations

Minimum rental period:
Minimum rental period is one day that is calculated as a 24 hour period from the time the vehicle is picked up. Any rental of less than 24 hours will be charged a full day's rate.

On Request Process and timescales:
All vehicle groups CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, IDAH and FFAR are on request. Up to 24 hours prior to vehicle pick up on EBAR cars but Car availability cannot be guaranteed

One way rentals:
One-way rentals is available between all Thai Rent A Car locations in Thailand. No one-way fee for rentals of 7 days or more, otherwise 2,000 - 8,000 Baht of one-way fee will be charged. Rentals that are returned within the same city area are free of charge.
 
Operating hours:
08.30 a.m. to 06.30 p.m. (Location hrs) but we meet all reservations and flight schedules 24 hrs 7 days per week, No close out days. Emergency number stand by 24 hrs

Out of hours policy:
Thai Rent A Car will service all confirmed reservations from airport locations. Vehicles must be picked up or returned within office hours unless prior arrangements have been made with the appropriate office. Our free delivery and pickup service to locations other than airports also only operates during normal working hours.

Payment policy for additional days etc:
Any extension of rental must be paid at local rates.

Rental Extension:
Should a renter wish to extend the rental, then it is recommended that such a request be made at the renting office as soon as possible so that every effort can be made to accommodate the request. Any extension of rental must be paid at local rates to the nearest location prior to the extended rental period commencing.

Return of Vehicle:
The return of a vehicle prior to the nominated date does not entitle the renter to any refund on the unused portion of the originally agreed rental cost. In extenuating circumstances we will consider refunds for more than three days upon written request.

Road side assistance:
Thai Rent A Car offers a 24 hour emergency assistance service number +66 (0) 89 456 7890

Super Loss Damage Waiver (SLDW):
Type of damage that SLDW DOES NOT cover:
1. Any part that cannot be damaged from collision such as sound system, floor mat and carpet, cigarette lighter, sun screen, lid and cup holder, seat, handle, tint, hub caps, spare tire and tools
2. Any options such as Baby seat, Baby stroller or GPS (Damage fee can be found at the back of the car inspection sheet)
3. Documents that belong to the car such as registration plate, registration sticker expiry, insurance document, warranty book, smart card, plastic bag in front compartment (Damage fee can be found at the back of the car inspection sheet)
4. Damage to car keys (Damage fee can be found at the back of the car inspection sheet)
5. Improper usage of the car such as towing another car or drive the car through water
6. Undesirable stain or smell such as vomit, cigarette smell
7. Any law violation such as speeding ticket
8. Any unpaid fee or service charge such as locksmith or late fee
9. Any bill that was paid by customer without consent from TRAC such as tire puncture fee or automobile bill
10. Any tire which was damage beyond usage and not involved in collision
*Renter need to process all the procedure as instructed by law. We reserved the right to judge what is included or change conditions without prior notice

Touring Maps and Street Directories:
Quality touring maps of Thailand, point to point strip maps and street directories are available free of charge to customers at the time of rental. Our staff will also assist with explaining the best routes for the customers travel plans.

Tyre damage policy:
Customer will be responsible for cost of tyres involved in collision.

Unlimited Mileage:
Yes, included in the rates.

Vehicle Type:
All rentals are subject to the terms and conditions on the rental agreement. Only vehicle categories as opposed to model types can be confirmed at the time of booking.

Windscreen Damage policy:
Customer charge 4,280 Baht for vehicles group CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, FFAR and 10,700 Baht for IDAH, PCAR, LDAR, XDAR, LVAR

Young drivers policy
Not under 21 years old.

Insurance:
 

I N S U R A N C E
COVERAGE Limit of Liability
Sedan Van Pick-up*
1. Third Party Liability      
- Bodily Injury (per person) 2,000,000 1,000,000 1,000,000
- Bodily Injury (per accident) 10,000,000 10,000,000 10,000,000
- Property Damage 5,000,000 2,500,000 2,500,000
2. Full Comprehensive:      
Own Damage Cover up to Sum Insured, caused by:
- Fire Covered Covered Covered
- Theft (including theft of accessories from vehicle) Covered Covered Covered
- Theft (including theft by employee) Covered Covered Covered
- Collision or overturning Covered Covered Covered
- Riot, strike, malicious act, and other perils Covered Covered Covered
3. Extended Cover      
- Personal Accident Insurance 1 driver & 6 passengers (max) 1 driver & 11 passengers (max) 1 driver & 2 passengers (max)
- Driver and passengers (per person) 200,000 100,000 100,000
- Medical expenses, Driver and passengers (per person) 200,000 100,000 100,000
- Bail Bond (each accident) 200,000 200,000 200,000
* 4-door pick-ups are classified as sedans but only when passengers are seated within the cab.
N.B. This document should be read in conjunction with the Terms and Conditions of the appropriate Insurance Policy.

 
Supplementary Pricing (Excluding Government Tax)
 

Charge type: Cost & Time period charged
Additional drivers Free up to 3 persons
Airport Car Parking fee Renter's responsibility
Child/ Infant Seats suitable for Children 6 months to 3 years 100 THB per day, Maximum 1,500 THB / Month
Delivery and Pick up within 15 kilometers, radius of our offices Free
Delivery outside 15 kilometers, radius of our offices.  300 THB per time
Pick up outside 15 kilometers, radius of our offices.  300 THB per time
Delivery & Pick up outside 15 kilometers, radius of our offices.  500 THB per time
Government Tax 7.00%
One-way fee for rentals 2,000 - 8,000 THB
One-way fee for rentals of 7 days or more Free
Payment policy for additional days etc Local rates
Payment policy for unused days etc Not refundable
Portable GPS Navigators 200 THB per day, Maximum 3,000 THB / Month
Super SLDW (Zero Exess)  for CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, FFAR 200 THB per day, Maximum 3,000 THB / Month
Super SLDW (Zero Excess) for IDAH 500 THB per day, Maximum 10,000 THB / Month
The Deposit amount for CPMR, EBAR, MCAR, ECAR, CCAR 5,000 THB
The Deposit amount for IDAH, FCAR, FFAR, PCAR, LDAR, XDAR, LVAR 5,000 THB
The Excess charge for CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, FFAR (Non-tax Charges) 4,280 THB
The Excess charge for IDAH, PCAR, LDAR, XDAR, LVAR (Non-tax Charges) 10,700 THB
Tyre Damage Policy (Customer will be responsible for cost of tyres involved in collision) Renter's responsibility
Windscreen Policy and Charges for CPMR, EBAR, MCAR, ECAR, CCAR, FCAR, FFAR (Non - Tax Charges) 4,280 Baht per damage
Windscreen Policy and Charges for IDAH, PCAR, LDAR, XDAR, LVAR (Non - Tax Charges) 10,700 Baht per damage

      

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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